Privacy Policy

Last Updated: September 18, 2026

Pasquales Mobile Mechanic respects the privacy of customers and website visitors. This Privacy Policy describes the types of information we may receive when you use our website, contact us, schedule mobile automotive service, communicate about a vehicle, or receive diagnostic, maintenance, or repair services. It also explains the purposes for which that information may be used or disclosed.

1. Information You Provide to Us

When you request service or communicate with Pasquales Mobile Mechanic, you may provide information needed to respond to you and properly handle the requested automotive work. Depending on the situation, this can include your name, telephone number, email address, service address or vehicle location, appointment information, and messages you send to us.

We may also receive vehicle-related details such as the year, make, model, engine or configuration, VIN when needed, mileage, symptoms, warning lights, diagnostic trouble codes, modifications, previous repairs, service history, photographs, and other information relevant to the vehicle or requested service.

2. Why We Collect Customer and Vehicle Information

Information supplied in connection with an inquiry or appointment may be used to communicate with you, determine whether a requested job is appropriate for mobile service, identify the vehicle, prepare for an appointment, locate appropriate parts or technical information, perform diagnostics or repairs, prepare estimates, obtain authorization, document work performed, process payment, maintain service records, and provide follow-up support.

We may also use information as reasonably necessary to operate and protect our business, maintain accounting and administrative records, address warranty or service questions, resolve disputes, and comply with applicable legal obligations.

3. Mobile Service Location Information

Because we come to the vehicle, we may need the address or location where service is requested. We use that information to determine whether the location is within the area we serve, travel to the vehicle, coordinate arrival, and evaluate whether there is suitable and lawful space for mobile automotive work.

Service-location information is not collected for unrelated tracking of a customer's movements.

4. Vehicle Identification and Technical Information

Accurate vehicle information can be important to automotive diagnosis and repair. We may use a VIN, vehicle configuration, mileage, diagnostic readings, trouble codes, symptoms, repair history, or similar technical information to identify the correct vehicle systems, research service information, obtain compatible parts, document findings, and maintain repair records.

When reasonably necessary, limited vehicle information may be provided to a parts supplier, automotive information provider, or similar service for vehicle identification, parts lookup, or repair-related purposes.

5. Photographs, Diagnostic Readings, and Service Documentation

You may send photographs or other information showing warning lights, damaged components, diagnostic screens, parts, leaks, wiring, or other vehicle conditions. During service, we may also document relevant vehicle conditions, test results, components, installed parts, or completed work.

These materials may be used to evaluate the service request, assist diagnosis, prepare estimates or recommendations, communicate findings, document authorization or completed work, maintain service records, and respond to later questions concerning the service.

6. Telephone, Text, and Email Communications

When you call, text, or email Pasquales Mobile Mechanic, we may retain information from the communication when reasonably useful for handling your inquiry or service. Contact information you provide may be used for appointment scheduling, arrival coordination, diagnostic questions, estimates, repair authorization, parts information, service updates, completed-work communications, and service-related follow-up.

We do not sell or rent customer telephone numbers or email addresses.

7. Website and Device Information

Our website, hosting provider, security services, analytics tools, or other website technologies may automatically process technical information when the site is visited. Depending on the services in use, this may include an IP address, browser or device information, pages viewed, visit date and time, referring source, website interactions, performance information, and information submitted through website forms.

This information may be used to deliver and maintain the website, protect it from misuse or security threats, diagnose technical problems, understand site usage, and improve website performance and usability. Cookies or similar technologies may be used when required by website functionality, security, analytics, or other features.

8. Payment Information

Electronic payments may be handled through a third-party payment processor. In those circumstances, Pasquales Mobile Mechanic may receive transaction-related information such as the amount, date, payment status, receipt details, or other information needed for business and accounting records.

Payment card or financial information processed directly by a third-party payment provider is handled according to that provider's own privacy and security practices.

9. When Information May Be Shared

Pasquales Mobile Mechanic does not sell or rent customer personal information. Information may be disclosed when reasonably necessary to provide or support the requested service, operate the business, process a transaction, protect legal rights, or satisfy a legal requirement.

Depending on the circumstances, this may involve parts suppliers, automotive information services, payment processors, website hosting or security providers, communication or scheduling providers, professional advisers, or governmental and legal authorities when disclosure is required by applicable law. We seek to limit information shared to what is reasonably relevant to the purpose involved.

10. Service and Business Records

We may maintain records concerning work requested or performed. Those records can include vehicle information, diagnostic findings, estimates, authorizations, repairs, installed parts, service dates, invoices, payment records, customer communications, photographs, and other documentation associated with an appointment.

Records may be retained for customer support, repair history, future diagnosis, warranty matters, accounting, business administration, dispute resolution, and legal or regulatory requirements.

11. Information Security

We use reasonable measures intended to protect information in our possession against unauthorized access, misuse, loss, alteration, or disclosure. No website, electronic communication, computer system, payment system, or data-storage method can be guaranteed to be completely secure.

Please do not send sensitive personal information that is unrelated to the automotive service you are requesting.

12. Data Retention

Customer, vehicle, communication, transaction, and service information may be kept for as long as reasonably necessary for the purpose for which it was collected and for legitimate service, warranty, accounting, recordkeeping, dispute-resolution, business, or legal needs.

Information that is no longer reasonably needed may be deleted, destroyed, or otherwise disposed of according to our business practices and applicable requirements.

13. Your Privacy Requests

You may contact us to request a correction or update to personal information you previously provided. You may also ask us to delete certain information. A deletion request may be subject to information we reasonably need to retain for completed service records, accounting, warranty matters, business records, dispute resolution, fraud prevention, or legal obligations.

Privacy requests will be considered in accordance with applicable law and legitimate business and recordkeeping requirements.

14. Third-Party Websites and Services

Our website and business may rely on third-party services for functions such as hosting, maps, communications, analytics, security, scheduling, or payment processing. Those providers may handle information under their own terms and privacy practices.

The Pasquales Mobile Mechanic website may also link to websites or services operated by third parties, including our Google business profile. We do not control the privacy practices or content of independently operated third-party websites.

15. Children's Privacy

Our website and mobile automotive services are intended for people seeking information about automotive service or who are authorized to arrange service for a vehicle. We do not knowingly collect children's personal information for purposes unrelated to an authorized automotive service request.

16. Changes to This Privacy Policy

We may revise this Privacy Policy as our website, technology, communications, services, or business practices change. The date shown at the top of this page identifies the current version.

17. Contact Pasquales Mobile Mechanic

If you have a question about this Privacy Policy or want to make a privacy-related request, contact Pasquales Mobile Mechanic:

Phone: (561) 420-6043
Email: support@pasqualesmobilemechanic.com